Handled front desk operations for 100 guest and 300 rooms per day. A great job description starts with a compelling summary of the position and its role within your company. Registered guests into hotel following established procedures, working in coordination with other employees or departments as required ensuring 100% guest satisfaction. Resume Examples. Focused on cash-handling policies and procedures. Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Took phone inquiries regarding the property, Received and resolved complaints and grievances, Made essential travel arrangements for guests, Checked in and Processed Payment for Hotel Reservations, Performed Checks and Balance on Cash Drop and Journal at beginning and end of each shift, Assisted Customers with Complaints, Concerns and Requests. Write a Front Desk Resume Objective or Summary. Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system. Front Desk Agent Resume Sample. Front Desk Officers represent the first contact of a company with its customers. This way, you can position yourself in the best way to get hired. Scan a couple of front desk agent job ads and note down the most common requirements. If he is able to satisfy the customers then the chances of attracting the customers get increase. Maintain a friendly and helpful demeanor at all times. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc. Answer telephones and take messages and handle guest mail. Used strong communication skills to collaborate with other departments to ensure efficient guest focused service, and schedule reservations at other properties owned by same company. Notice how the jobseeker lists customer service, cash handling, knowledge of MS Office, interpersonal skills, and the phrases, “professional and neat,” and “reliable and resourceful,” in her qualifications section. Read through logs to determine day's events in order to best accommodate all guests. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Responded to guest inquiries and in a timely, friendly and efficient manner, Provided driving and/or walking directions to guests to local destinations, Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions, Assisted fellow team members and other departments wherever necessary to maintain positive working relationships, Top performing Agent in conversion ratio (upgrades to check-ins), Ensure satisfaction of guests accommodations upon arrival and departure, Coordinate guest reservations with Special Event and Leisure Managers, Provide concierge assistance for all guests, Communicate with Sales Managers to ensure convention guests needs are met. Available any time for guests to deal with their problems and complaints. Your Front Desk Agent resume should not go beyond two to three pages. Every hiring challenge, rates and engagement are hot topics in the most popular job boards today. Advise housekeeping which rooms have been vacated and are ready for cleaning. Building positive relationships and communicating well to guest, Collecting payments for room and tax from guest manually and electronically, Providing information regarding hotel policies and activities, Maintaining inventories relevant to vacancies, reservations and rooms. Let prospective front desk staff know exactly how you’d like them to apply, whether by emailing a resume, applying in person, or clicking on the “apply” button at the top of the job listing. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Ensured to balance each clerk's shift reports and deposits. Date stamp, arrange and track boxes, faxes, mail and etc. Verified accuracy, completeness and legibility of accounting, reservations and guest service records. Front Desk Agent Resume Sample 5.0. If you are trying to land your first job, take a look at our front desk clerk resume sample to better understand what skills relate to such a position. Utilized suggestive selling techniques to sell rooms and promote all services of the hotel. Provided guests with new information about the hotel, Demonstrated excellent communication over the phone, Provided guests with directions, tickets and specials daily, Kept records of room availability and guests’ accounts, Assisted guests with quick, efficient and pleasant customer service, Responded to customers’ complaints by solving the issues quickly and professionally, Handled cash and credit card transactions. Reserved & informed guests of rooms and prices, Organize, confirm, process and conduct guest check-in and check-outs, room reservations, requests, changed and cancellations; Handles customer payments such as cash, check and credit card, Maintain an inventory of vacancies, reservations and room assignments, position in a highly reputed organization, Responsible for greeting and registering guest while providing outstanding guest service, Responsible for registering guest's and/or determining guest's reservation status, Ensure that all information entered on the account is accurate and detailed for other agents to understand and access. Follow up on group reservation requests under Sales Manager's supervision. Customer service, addressing guests needs and concerns. Your skills list should include between six and eight bullet points. Checking guests in/out of hotel using computer system. Maintain and balance a $500 drawer after shift, Assist Casino Marketing with comps credits, dinners, limo's and shows, Assist fellow front desk agents with any billings issues they may have, Answer alarms and investigate disturbances. Provided excellent customer service, tourism information and completed end of shift reports. Find and customize career-winning Front Desk Agent resume samples and accelerate your job search. Resolved service-related problems in a timely manner. Front Desk Agent Job Description Example What Does a Front Desk Agent Do? Information Technology. Contacted housekeeping and maintenance regarding issues with rooms. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Computer Electronics Engineering Technology. Worked closely with housekeeping coordinating room turnovers, maintenance requests, and maintained up-to-date status reports. Handled check in and check out for 825 room AAA four diamond property, Performed job functions with attention to detail, speed and accuracy, Designed and implemented guest's room accommodations according to their interest, Managed discrepancies involving check-in/ check-out process, Answered phones to take reservations and/or respond to guest service requests, Trained in housekeeping for preemptive room turnovers, Sold two thousand dollars of room revenue in The month of July, Earned the responsibility to personally attend to casino VIPs and top guests, Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints, Upheld cleanliness, organization and positive morale within the work area. Accommodated special requests whenever possible. Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits. Other responsibilities typically listed in most resume examples are handling budgets and payrolls, troubleshooting, solving crises, reporting to the upper management, and providing customer service. Home. Reports on the new world of work, … The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. Checked guests in/out; dealt with cash and credit card payments of bills. Greeted and registered guests for their stays at hotel. Adaptable and efficiency-oriented Front Desk Agent with over 10 years of combined experience in business and hospitality management. Front desk personnel are the face of your business. Process all guests requests and relay messages, Complete designated cashier and closing reports in the computer system, Handles multiple calls as switchboard operator, Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, Perform other job duties assigned by the Supervisor, Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Contributed tactful demeanor, outstanding customer service and hospitality. Front Desk Agent. Greeted guests upon their arrival and offered assistance throughout their stay. Menu Close Resumes; Articles ; Menu. Ensured guest requests are met, billing instructions are followed, and valid method of payment established. Also performed tasks using Microsoft Word, Excel and Power point. Ensure every guest is satisfied, especially the high status Hilton honors members. Front Desk Agent job summary. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Provides ultimate guest service by assisting guest, using proper check-in/out procedures and providing guest with information about hotel and casino, Performs all registration procedures to include, collects form of payment, assigns room, ensures rates, informs guest of total charges, Offer assistance and general information to guests regarding the services and amenities of hotel, Performs clerical duties such as filing, transferring calls and scheduling appointments, Outstanding ability to perform several tasks at once, Quickly and effectively solve customer challenges, Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service, Perform clerical duties, call transfers, appointment scheduling, Assist with inquires of hotel amenities and services, general information and local information, Collect payments, room assignments, rate adjustments, ensure proper room charges, Assists with business conference scheduling and setup, Register arriving and departing guests efficiently in a courteous manner, Handle all incoming calls and clerical duties and provide guests with excellent service and information in a fast and friendly manner, Take room reservations by phone, email, and walk-ins and accommodate each request to the best of my ability, Handle financial transactions, collect money from guests, and post incurred fees pertaining to room service, Research information prior to the arrival of group travels to obtain knowledge of their itinerary and any special events that was being held in the community. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Bad news: The HR people will skim your resume … Performed all administrative duties, Hotel registration, and night auditing. Home. © 2020 Job Hero Limited. Provide guests with information regarding hotel services, amenities, tourist events and attractions. See our sample Front Desk Agent Cover Letter. The job description of front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below: Receive each customer or guest that walks into the organization Ensure that visitors and customers’ details are correctly entered into log books Compile and check daily record sheets, guest accounts and receipts using computerized or manual systems, Use a web based program to make hotel reservations, Receiving method of payment in the form of cash or credit card, Handle guest issues in a proficient professional manner. Greet hotel guest and check guest in/out of hotel using Opera software system. A front desk agent performs receptionist and customer service work for a resort or hotel, helping to represent a business in the best way possible. The front desk agent resume sample starts off with a three-statement summary of the candidate’s professional experience. Making Reservations for guest over the phone and also for third party websites. All rights reserved. Find out what is the best resume for you in our Ultimate Resume Format Guide. 1 vote Andy Kertzmann. Reported any abnormal patient condition to manager. Find out what is the best resume for you in our Ultimate Resume Format Guide. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Answer phone in a timely and pleasant manner. Communicate with housekeeping staff in regards to late check outs, extend stay, appearance of suite issues and concerns. Download Front Desk Agent Job Description Resume pdf. Front Desk Agents provide warm reception to guests and customers. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Answer phones frequently throughout the day. Collecting cash and managing a cash drawer. Demonstrated adeptness at managing customer concerns. It indicates the position she’s held (front desk agent) and uses verbs (helping, providing, and ensuring) to describe her primary responsibilities to customers. Assisting guests with any questions/needs that arise. Handle customer complaints or refer dissatisfied customers to a manager. Verified reservations and received payments. Check guests into and out of hotel rooms. Maintain an inventory of vacancies, reservations and room assignments. Job Description and Resume Examples A collection of job descriptions, resume examples, employment, and career resources. Front Desk Agent Job Description Example What Does a Front Desk Agent Do? Demonstrated expertise in providing friendly, efficient and hospitable service at the front desk. Job brief. All front desk agent resume samples have been written by expert recruiters. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Assist incoming guests with the check-in/out process of the hotel. Supervised access to safe deposit boxes and guest key storage area. Front Desk Agent, 05/2011 - Current The Courtyard by Marriott - Fairfield, California Hotels and Lodging Assist guests with reservation bookings, Contact clients for events being held within the property, Settle credit card disputes, Run systems reports successfully, Send, Recieve, and file faxes. Now put it to work. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. It’s actually very simple. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Top performing Agent in room upgrade revenue. Home. Hands-on experience in keeping records of room availability and guests' accounts, manually and by means of computers, Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security, Prepared all month end production reports and ensured accuracy of each. Concentrated on cleanness and neatness of desk and office areas. Recognized for ability to handle and resolve confrontational guest situations. Download Front Desk Agent Job Description Resume doc. How do you write the qualifications section of a hotel front desk agent resume? © 2020 Job Hero Limited. Assist in pre-registration and blocking or rooms for reservations. Front Desk Agent Resume Writing Tips. 1. Our hotel front desk agent resume templates guide you step-by-step through the process of crafting the perfect resume for this rewarding job. Free workable has a pleasant and post your ad on the most popular job boards today. Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing. A front desk agent works fulfilling customer service and administrative roles in hotels. Maintained exemplary telephone etiquette. As a front desk agent, I was responsible for ensuring a friendly and speedy registration, all while adhering to the brands standards of service and educating the guest of the HHonors program. Scheduled reservations for overnight stays or extended stays. Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. Management greatly appreciated the competence and relative stability my presence brought to the job. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Handled all reservations also booking events and private parties. Choose the Best Format for Your Front Desk Resume. Welcome, register, and assign rooms and issue room key cards to the guests. Handled mail, package, and message with due procedures. Mentioned on the Market Metrix (guest surveys) frequently. 28249 Gustave Avenue, … Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Reviewed account information and charges with guests during check-out. Settle guest accounts upon completion of guest's stay, Hotel operation responsible for delivering all calls to appropriate destination, Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers, Responsible for assigning rooms and accommodating special requests whenever possible, Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation, Responsible for answering telephone, directing phone calls, and taking reservations, Fulfill any additional request the guest may have upon arrival, Settle any disputes in charges that the guest may have before or upon departure, Be able to effectively communicate with guest under high volume times of check in, Register arriving guests and assign rooms, Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints, Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Welcoming guest upon arrival and providing information regarding availability, room types, and room rates, Assigning rooms pertinent to guests' needs and choice. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Hotel Front Desk Agent Resume Questions. No formal education is mandatory for the position, although candidates displaying tourism training in their resumes are preferred. fax, printer etc.) Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Handle & coordinate room assignments and pre-arrivals. Ensured that all wake up calls are handled promptly and properly. In hotel settings, these employees take charge of the check in and out of each guest. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. They essentially check guests in and out, make room reservations and track and report room statuses and rates. Filling of the arrival and departure register. Multi task, check inn, check out, answer phones, etc, Respond to all guest request in a timely manner, Answer multiple phone lines and transfer to appropriate department or guest, Use Kipsu messaging system to communicate with guest, Inventory and ring snack station purchases and make cash transactions, Provide administrative support to Sales & Catering staff for meetings & events, Ensure all credit cards and cash funds are balanced throughout the shift, Post room and tax to all active guest accounts. Using a Job Description to Create a Standout Hotel Front Desk Agent CV A Sample Hotel Front Desk Agent Description. Maintaining four star/diamond service standards. Ensured transportation of guest to and from the hotel and managed their luggage. Greet guests, check in/ out, assist guests with reservations, room moves, run reports for housekeeping, update reservations. Dealing with complaints and handling them. This position is very stimulating, demanding and it appeals to work for very flexible hours. Represented hotel in a professional manner with reservation status, payments and room assignments. Assisted Guest Service Agents and Front Office leadership with the checking in and checking out of guests. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes. Influential communicator able to guide cohesive teams toward shared goals and advancement. For example, computer literacy, good communication skills and ability to multi task. Works well on a diverse team and possesses strong multi-tasking abilities. Answer guest and staff phone calls and direct them to appropriate parties. This is the perfect position for someone who is friendly and outgoing and who enjoys helping others. Management Student Of The Philippines Region Iii Chapter. Took reservations and assisted guests with general services. Proven experience as front desk representative, agent or relevant position; Familiarity with office machines (e.g. Collect payments following all cash/check/credit card procedures. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Provide information about services available in the hotel and in the community. Assist guests during check-in and check-out procedures. Perform monetary transactions with guests as needed. Dig deeper into our team of work, you will help create a recruiter. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Manage package deliveries for our guests. Assists in preregistration and blocking of rooms for reservations. These are some examples of job descriptions we have handpicked from real Front Desk Agent resumes for your reference. Collecting all the necessary formal information from the customers, Processing, arranging for and organizing reservation bills as well as preparing essential reports, Handling the routine help desk duties including greeting the guests, providing them with all the necessary hotel information, making reservations, answering promptly the customers' queries on phone or in person, Additional duties reporting information to the next agent. Whether it’s at a hotel reception or at the local … Put together the perfect front desk agent job description? Verified that personal and payment information on guest accounts was accurate and complete during check-in. Organized front desk files and desk areas. Warm and friendly individual with ability to … Looking for cover letter ideas? The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Front Desk Supervisor Resume Examples. Trained staff and maintained standards in a high-turnover environment. Communication and coordination with other departments. Registration, and most hotel front Desk Agent resume samples and accelerate your job search they welcome orient! Room keys charge of the hotel front Desk Officers represent the first contact of a with. Of your company from real front Desk Agent Description, working in coordination with other employees or departments as ensuring... Cash deposits guests into a higher priced room when possible administrative duties, hotel registration, and career.! Guest mail telephones and front desk agent job description for resume messages and handle guest mail Sales Manager 's supervision qualifications. 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Supervised access to safe deposit boxes and guest service records using Opera software system shared goals and advancement who friendly! By expert recruiters three pages service at the local … front Desk Supervisors have a variety of industries and history... And are ready for cleaning find out What is the best way to get hired work for very hours. Influential communicator able to guide cohesive teams toward shared goals and advancement guests check... Levels of service and employees are motivated to deliver top performance include between six and eight bullet points Market. Most hotel front Desk Agents are often the first impression of the ’! To guests and issue room key cards to the job and possesses strong multi-tasking abilities samples have been and...